Account Supervisor

We are a fast-paced advertising agency looking for a superstar Account Supervisor who is passionate, motivated, a problem solver, and organized with an ironclad attention to detail. While you must have a deep understanding in driving brand strategy and integrated advertising campaigns from inception and execution, this role also requires a strong understanding of digital projects and programs and ability to lead and supervise junior team members.
 

Key Responsibilities

• Lead the entire process, including generating scope documents, discovery documents, strategic assessments, competitive reviews, creative briefs, etc. to full planning and execution of an assignment
• Demonstrate in-depth knowledge of each clients’ business – their key issues, goals, competitive situation, and industry trends – and provide strategic guidance to ensure that our creative solutions achieve those goals
• Lead multiple client accounts across creative, marketing/strategy, digital, media, and production initiatives/campaigns, acting as the primary liaison between the client and the agency, and ultimately serving as the keeper of “client knowledge”
• Supervise and guide junior team members
• Educate junior team members and potential clients about our methodology and process; create case studies of successful projects upon completion
• Identify insights and develop clear, concise briefs, plans of action and schedules that will help creative teams understand the direction communications/creative must take
• Maintain regular communication and contact with the client; maintain both efficiency and quality throughout the course of a project (while guaranteeing the proper correspondence trails)
• Manage the clients’ total budget and ongoing financial reconciliations
• Track projects with frequent status reports and quality reviews, identifying and communicating in advance any potential budget over-runs and quality issues
• Continuously seek expansion of services within existing clients
• Generate competitive cost estimates and respond to requests for proposals
• Works with senior account and finance team members to establish forecasts and ensures that financial goals are met/exceeded
• Work with production / media vendors to coordinate timing/execution and manage financial aspects of these vendors
• Assist as required with new business proposals and pitches
• Demonstrate strong leadership and presentation skills – for both internal and external audience
• Effectively balance the dual expectations of your multiple clients and the agency

Additional Requirements

• Minimum of 7 years Marketing or Advertising agency experience
• Experience – preferably within websites, social, email, SEO and paid
• Successful track record in creating and building valuable client relationships
• Hands on experience of CRM and Marketing Automation Software, specifically with HubSpot, Salesforce, Pardot, MailChimp and Marketo
• Excellent communication skills, both written and oral
• Deep knowledge of MS Office (Word, Excel, PowerPoint) and Keynote required; Adobe Creative Cloud (InDesign, Photoshop, Illustrator) desired
• Client-serving team player: detail oriented with a collaborative, can do attitude
• Minimum of a Bachelor’s degree or equivalent business experience preferred
• Experience with Deltek WorkBook is a plus